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P.O. Box 796
126 Second Street
Oakland, CA 94604 USA
Directions: Click Here
E-mail
For Watchmakers Tools, Watch Bands,
Clock, Supplies, Displays, Jewelry, Watches Please Read The Page Email
& FAQ Click here
On
that page you will find our email address.
We
cannot check stock for watch movement parts by email
9
AM to12:30 then 1:30 to 5 PM Pacific Time
Monday
to Friday
US
Telephone and Fax
510-832-0355
800.900.3734 (fax)
International
Telephone and Fax
510.832.0355
510.834.6217 (fax)
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Please be aware that all credit card numbers are encrypted for your
protection. The system takes advantage of Secure Sockets Layer (SSL)
Security, protecting both shoppers and merchants while sensitive
information is in transit over the Internet. Credit card numbers are NEVER
sent through E-mail! If you are uneasy about ordering on-line, you may call
in your order by dialing 510-832-0355. You can also fax your order, please
do not print and fax this page, the table background makes the order not
readable when faxed. Our fax number is 1-800-900-3734 (US) or 510-834-6217
(International). To pay by Money Order or Cashiers Check, please use the
shopping page to calculate shipping charges and send check to the address
on the contact us page.
Privacy Policy We respect your privacy! Any and all information
collected on this site will be kept strictly confidential and will not be
sold, reused, rented, disclosed, or loaned. Any information you give to us
will be held with the utmost care and will not be used in ways that you
have not consented to. If you have any questions, please feel free to call
or email us.
30 Day Return Policy If you are not satisfied with one of our products
we will accept it back within 30 days of purchase. When returning a
product, you can request an identical replacement item, exchange the
product for another product, or request a refund. If the return results
from the receipt of damaged or defective product, or from our mistake, we
will pay the shipping charges, both to have your item sent back to us, and
to send you a replacement item. Who pays original and return shipping? If
the return is needed as a result of damage, defect, or our mistake, we pay
the shipping charges - both to have your item sent back to us, and to send
you a replacement item. In the case of an outright return for refund, we
refund the full purchase price of the product, but you are responsible for
return shipping on the product you are returning and we do not credit the
original shipping charges toward the exchange. When do we charge restocking
fees? Rarely. We can only accept items that are returned without signs of
wear and tear and with all of the original contents and packaging. Contents
consists of any included parts and accessories, as well as the warranty
card and manual without user’s notes or markings. Packaging includes all
inner and outer packaging, complete with the original barcode affixed.
Items not returned in the condition described here may be subject to
restocking fees (up to 20% of the purchase price, as determined by our cost
of replacing the missing items including a processing fee for the labor
intensive process) or refusal of the return. Larger items and items that we
ship directly from our vendors can be subject to a 30% restocking fee. This
fee may apply if you refuse delivery or as a result of delivery exceptions,
as well as from a typical return. Exceptions to our return policy We regret
we cannot accept returns on batteries and special order items.
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