Email & Frequently Asked Questions

Do Not Sent us attachments of any kind or emails with embedded items of any kind.. We do not open emails, which have images or other items embedded in them. The reality is we cannot select parts or identify the watch by sending us a picture.

The most common question is do we make International Shipments and what is the cost? Yes, we ship to most countries and we use Express Mail International Service (EMS Mail) for orders placed on line. To see the cost of international shipping just click on any order button. If you would rather have International Priority Mail with insurance, just let us know that and we will quote a price or you can compare the two services at the United States Postal Service website www.usps.com yourself.

Small watch parts orders for under $65.00 worth of watch parts can be shipped to most international countries by International First Class Mail. The cost of this service for most countries of a letter weighing 4 ounces or less would be $19.95. Just place your small parts order of less than $65.00 on-line Select EMS mail and request in the order comments box that you want International First Class Mail and we will adjust the cost of you order, when we process your payment at the time of mailing the goods.

Alaska and Hawaii shipments will be made by Priority Mail with insurance. Please select the FedEx box and the cost of mailing the items will be adjusted.

Payment Methods We take Credit Cards. Our preferred method of customer payment is to take credit cards and to keep you as a valued customer. You will be assigned a customer number for ease of reordering. The credit cards we take are American Express, Discover, Master Card and Visa. When you place an order on-line a hold is placed against your credit card, which is not cashed in by us until we are ready to ship.

Domestic watch part customers should call in their orders for watch parts to 1 510 832 0355 or sent faxes to our 800 fax number 1-800-900-3734. The fax number for international orders is 1-510-834-6217.

I am unable to answer every email question. Please keep your questions to a direct question about one of the 28,000 items we show on-line.

We do not handle, stock checks for the possible 800,000 watch parts we could be carrying via email. Please have your watch repair person order the part by the method with that the particular part you need is ordered. If you need to know what watch parts we have and which ones we can still get just phone 1-510-832-0355 Ext. 2 for watch parts inquiries during our office hours Monday to Friday 9-5 Pacific Time Zone. Please before calling for a watch part read the page on "Genuine Case Parts Ordering Information Page" if you asking about case parts. For movement parts and especially when it comes to pocket watch parts read "Watch Parts Ordering Problems In 1970? 100 Times Harder Now". If you have read these pages, then we should be able to have a much more intelligent conversation on the phone when you call.

Swatch Group, which controls Omega and other brands discontinued in 2015 all parts distribution. The remaining items you see listed on our site is all we can supply.

Our industry and business flow is based on almost daily orders from the same professional watchmakers who received the orders in the next day or two. It is not known until the order is shipped and received as to which parts are on back order, discontinued and no longer available. The next day the cycle begins again with a new order. If you want to be a customer of watch movements parts from us this is how we conduct business.

We do not take PayPal, We do take all major credit cards.

Thank you,
Bob Frei